Refund policy
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or if you received the wrong item, contact us within 7 days of receiving your order at luciii.help@gmail.com. Include your order number and clear photos of the item so we can assist you as quickly as possible.
If your claim is approved, we will either send a replacement or issue a refund. You may not need to return the item unless otherwise instructed.
Returns
You have the right to return your order within 14 days of receiving it.
To be eligible for a return, the item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Include proof of purchase or your order number.
Please contact us at luciii.help@gmail.com before returning any item. We will provide you with return instructions. Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
We reserve the right to refuse returns that do not meet the above conditions.
Refunds for Approved Claims
If your complaint is approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or payment provider to process and post the refund.
Contact Us
If you have any questions or concerns, feel free to contact us at luciii.help@gmail.com